1. When Will I Get My Item?
We'll ship out your item in three business days, except for national holidays. We'll update you tracking number after we ship out your order ASAP. You can expect to receive the item in 7-10 business days. However the time of the delivery really depends on local delivery speed. We appreciate your patience during such a difficult times.
If the product is in pre-order, you’ll see a “pre-order” mark and the ETA.
2. I Ordered your product from Kickstarter/Indiegogo. Where Can I Get The Tracking Info?
If you pre-ordered products through our crowdfunding campaign, you’ll receive an email with tracking number upon shipment. For more detail please stay tuned to the campaign update section or contact us at firstname.lastname@example.org, our support team will help you.
3. I Received Tracking Number, But It Isn't Updating, Why?
Depending on where you live, sometimes the local postal services may be slow to update their tracking information. If you don’t see a change in your tracking information within 3-4 days, please let us know and we’ll do our best to figure out where your package is.