Return Policy

5-Day Return Policy

You may return any non-customized and non-sales product that is sealed, within the 5 days upon receiving it. For items that are damaged, incorrect, or faulty upon delivery, Sleek DIY will cover the shipping cost. Please contact sleekdiycs@hotmail.com within the 5 days.

A restocking fee (35% of the item’s retail value) will be charged for parcels that have been opened. This also applies to packages that have been opened but are still working well. Please contact sleekdiycs@hotmail.com to process your request. After receiving and checking that the item is in good condition, you will receive an e-mail notifying you that the remaining 65% of amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card). Please also note that PayPal or your bank may also require some processing time after we have issued your refund.

**Note: If one of the items in the package is defective/incorrect/missing (e.g. ear tips, carry case and etc.), a refund or replacement will be done only for that particular item, depending on the particular situation.

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Warranty Policy

Warranty Period

Sleek DIY offers 1-year warranty coverage for our products. Please contact us via sleekdiycs@hotmail, should you encounter any issues.

*Warranty is not applicable under certain circumstances; please read the segment below.

 

Warranty Not Applicable When:

  • Damage of product is due accidents, user negligence, dismantling, waterlog, mishandling, mismanagement, abuse, improper installation, vandalism or modifications.

  • Products are giveaway or prize items.

  • Products are not purchased from https://www.sleekdiy.com (i.e. Aliexpress, crowd-funding campaigns [complied with crowdfunding return policy], Amazon and etc.).

  • Products used and tear over time, including cosmetic changes such as a change in color.

  • Users do not follow the “User Guide”, instructions, or other additional safety, use, or warnings included in the product materials.

  • Products are used commercially.

  • Unsupervised use of products by children under 18 years of age.

  • Products have been modified or repaired by people not authorized by Sleek DIY.

  • Products become faulty due to poor weather conditions or any natural disaster.

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